Handwritten Notes
Semester I
BP105T.COMMUNICATION SKILLS (Theory)
UNIT — I
• Communication Skills: Introduction, Definition, The Importance of Communication, The
Communication Process Source, Message, Encoding, Channel, Decoding, Receiver,
Feedback, Context
• Barriers to communication: Physiological Barriers, Physical Barriers, Cultural Barriers, Language Barriers, Gender Barriers, Interpersonal Barriers, Psychological Barriers, Emotional barriers
• Perspectives in Communication: Introduction, Visual Perception, Language, Other
factors affecting our perspective - Past Experiences, Prejudices, Feelings, Environment
UNIT — II
• Elements of Communication: Introduction, Face to Face Communication - Tone of
Voice, Body Language (Non-verbal communication), Verbal Communication, Physical
Communication
• Communication Styles: Introduction, The Communication Styles Matrix with the example for each -Direct Communication Style, Spirited Communication Style, Systematic
Communication Style, Considerate Communication Style
UNIT — III
• Basic Listening Skills: Introduction, Self-Awareness, Active Listening, Becoming an
Active Listener, Listening in Difficult Situations
• Effective Written Communication: Introduction, When and When Not to Use Written
Communication - Complexity of the Topic, Amount of Discussion’ Required, Shades of
Meaning, Formal Communication
• Writing Effectively: Subject Lines, Put the Main Point First, Know Your Audience,
Organization of the Message
UNIT — IV
• Interview Skills: Purpose of an interview, Do's and Dont's of an interview
• Giving Presentations: Dealing with Fears, Planning your Presentation, Structuring Your
Presentation, Delivering Your Presentation, Techniques of Delivery
UNIT — V
• Group Discussion: Introduction, Communication skills in group discussion, Do's and
Dont's of group discussion
Recommended Books: (Latest Edition)
1. Basic communication skills for Technology, Andreja. J. Ruther Ford, 2“ Edition, Pearson Education, 2011
2. Communication skills, Sanjay Kumar, Pushpalata, 1"' Edition, Oxford Press, 2011
3. Organizational Behaviour, Stephen .P. Robbins, 1"' Edition, Pearson, 2013
4. Brilliant- Communication skills, Gill Hasson, 1"' Edition, Pearson Life, 2011
5. The Ace of Soft Skills: Attitude, Communication, and Etiquette for success, Gopala Swamy Ramesh, 5"Edition, Pearson, 2013
6. Developing your influencing skills, Deborah Dalley, Lois Burton, Margaret, Green hall, 1st Edition Universe of Learning LTD, 2010
7. Communication skills for professionals, Konar nira, 2“Edition, New arrivals PH 2011
8. Personality development and soft skills, Barun K Mitra, 1"' Edition, Oxford Press, 2011
9. Soft skill for everyone, Butter Field, 1st Edition, Cengage Learning India Pvt. ltd, 2011
10 Soft skills and professional communication, Francis Peters SJ, 1"'Edition, Mc Graw Hill Education, 2011
11.Effective communication, John Adair, 4'Ê°Edition, Pan Mac Millan,2009
12.Bringing out the best in people, Aubrey Daniels, 2“Edition, Mc Graw Hill, 1999
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